Please ensure that all orders are accurate prior to completing your order.
We will not ship your order until full payment is received into our bank account(s). Delays in receiving full payment are typical of PayPal e-Cheques,
Please note that due to so many customers in Germany refusing to accept delivery of their order we will no longer be shipping orders to Germany.
Rankine’s Remedies takes no responsibility for any loss, damages, or delay that may occur in shipping your order.
Rankine’s Remedies shall not be in default by reason of any failure in its performance if such failure results from, whether directly or indirectly, fire, explosion, strike, freight embargo, Act of God or of the public enemy, war, civil disturbance, act of any government, de jure or de facto, or agency or official thereof, material or labour shortage, transportation contingencies, unusually severe weather, default of any other manufacturer or a supplier or subcontractor, quarantine, restriction, epidemic, or catastrophe, lack of timely instructions or essential information from the customer, or otherwise arisen out of causes beyond the control of the Rankine’s Remedies. Nor shall the Rankine’s Remedies at any time be liable for any incidental, special or consequential damages.
FEDEX AND CANADA POST PARCEL DELIVERY SERVICES
Rankine’s Remedies is proud to offer Canada Post shipping for all our International customers and Canada Post service for Canada and USA customers - FedEx shipping is an option you can request for an additional fee. Please remember that our standard in-house processing time (1-4 business days) still applies; time-in-transit is in addition to our processing time. Your order will be carefully packaged and prepared for shipment from our facility in Victoria, British Columbia, Canada within 1-5 business days from receipt of your order. You can anticipate additional 2-7 business days for delivery within Canada and 6-10 business days for delivery to the lower 48 states. International postal delivery standards vary, but please allow 3-5 weeks (except for orders to South Africa where it may take up to 3 months to receive your order.) The products ordered by you will be delivered to you at the address provided by you on check out at the Rankine's Remedies Online Stores, as set forth in the Invoice Receipt.
Delivery times referenced from Canada Post or FedEx is given in good faith.
CHANGING AN ORDER
Once an order has been confirmed we will not accept any additions or deletions. Should you wish to have any item removed after the order has been packed, a restocking fee will be applied to cover the cost of removing the item(s) and repacking the order.
The restock/repack fee will be $12.00 or 20% of the cost of the items removed, whichever is the greater amount. Any additions will be treated as a new order with all applicable guidelines.
WEEKENDS & HOLIDAYS
Orders are not shipped on weekends, on statutory holidays in British Columbia and Canada, and during annual company vacation periods.
Rankine’s Remedies offers International Shipping to clients located in the United States, European Union and throughout Oceania.
Since 2004, Rankine’s Remedies has used Canada Post International Air Small Packet™ service for our overseas customers - and every single parcel has been safely delivered. We offer a discounted flat-rate fee so that our international customers can afford to purchase our products. Canada Post International Air Small Packet™ service is for non-time-sensitive deliveries with a delivery standard of 6-10 business days for items sent between most major urban centers and depend on origin and destination. Delivery standards are in business days, not calendar days. Some exceptions apply. Canada Post International Air Small Packet™ service is a non-trackable shipping service and has no delivery-time guarantees (this is how we can afford to ship you our products via international air parcel). We do not guarantee tracking information or final delivery. If you require a track-and-trace service with solid delivery guarantees and insurance then contact us and we can arrange for an upgraded service (but please be cautioned that International Xpresspost service is very expensive).
Unfortunately, if you don’t see your country listed in the drop-down menu during checkout, then shipping to your locale is not available at this time. We’re working hard to expand our international capabilities and encourage you to check back soon. Free shipping offers do not apply to destinations located outside Canada and the United States.
You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from rankines.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
Orders shipped to countries outside of Canada may be subject to import taxes, customs duties and fees that are levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
We do not ship to PO BOX addresses. If you insist on us shipping to a PO BOX please note that there will be no refund for any order loss.
International customers from outside of Canada will be responsible for payment of any applicable duties at the time an order arrives at its destination. If you refuse the items at the time of delivery you will still be charged for the shipping and all specified return charges. You must contact your local Department of Commerce for information about any duty and taxes that may be added.
If delivery of a shipment is not possible due to import duties not being paid when the shipment is returned to us a charge will be deducted from any refund to cover any return costs incurred by us.
LOST SHIPMENT/DAMAGED GOODS
Incidents of damage during shipment and lost items or parcels occurs very, very rarely. The following information is provided in the extremely unlikely event of loss or damage to a shipment. We encourage all clients to review the information provided below because there is no substitute for being prepared.
Whenever possible, do NOT sign for or accept delivery of any parcel that looks like it has been opened and/or damaged in transit unless and until the postal service agent notes the issues with the shipment on the waybill, packing list, or shipping label. Please note that articles damaged within the postal system may need to be directed to postal headquarters or the local delivery office for inspection before a reimbursement or replacement occurs.
Inspect the contents of the damaged parcels immediately and take note of any damaged or missing items therein.
In accordance with FedEx, Canada Post, U.S. Postal Service and other postal administration policies, we (the shipper) must initiate the loss or damage claim with the shipping service. It is vital that we are contacted as soon as possible to start the paperwork. Please do not forget to have your invoice number and full contact information ready. We must file damage claims with FedEx or Canada Post no later than 30 (thirty) days after the items were shipped from us or we will not be compensated.
Once we have filed a claim with FedEx or Canada Post a service ticket will be issued and an official investigation into the matter will be undertaken. Your contact information will be provided to Canada Post for the investigation.
Note to customers outside of Canada and the USA: We cannot even initiate a Lost Parcel Claim until 45 business days has passed from the date of shipment. It can take 30 to 90 or more calendar days for Canada Post and the foreign postal administration to coordinate their investigation efforts and then to respond to the investigation service ticket. It can take up to three to six months to resolve a claim outside of North America. To reiterate, for orders for delivery outside of North America, we do not guarantee tracking information or final delivery.
Rankine's Remedies will not issue a replacement or reimbursement until the official investigation is concluded by FedEx or Canada Post or the receiving postal administration. To assure prompt resolution, please provide the order number and keep the box, packing materials, and the damaged items for inspection by the carrier. This policy is only applicable to purchases made online; we are unable to process returns for purchases made within a partnered retail location. The customer is responsible for taking care of their item, once received. We do not issue reimbursements for intentional customer abuse to products.
If the applicable FedEx or Canada Post tracking status shows your parcel successfully delivered, Rankine's Remedies understand it has been. There is absolutely no recourse for customers claiming non-delivery, or realizing they entered the wrong shipping address or shipping information. Under these circumstances, the customer undertakes all culpability.
Please respond in a timely manner to any Information/Delivery Attempt Notices ('carded') left so that your package can be delivered expeditiously. If you fail to respond to the official notice and your package is returned to us undelivered after 30 days then you forfeit any order refund; we can reship the order to Canadian and the USA addresses only, but you are responsible for all additional shipping and handling fees; flat-rate shipping and handling fees (i.e. $9.95) or 'Free Shipping' discounts or promotions will not apply to your order reshipment and you will be electronically invoiced for actual shipping and handling costs.
If your package is returned to us undelivered after 30 days, then you will be responsible for any shipping fees associated with reshipment that is charged to Rankine's Remedies.
All unclaimed or refused shipments returned to us by the postal service are subject to any "return way" shipping costs plus the exact original shipping charge that was paid by us to send the parcel. If any shipping costs were paid by the customer, those costs will be deducted from any additional charges. Returned packages are subject to an additional $25.00 administration and environmental disposal fee.
WRONG DELIVERY ADDRESS
It is up to you to provide the correct shipping address and recipient information. Our pick and packing system is entirely automated meaning your order is going to arrive at the destination you specify and to the person you specified. If an order does not arrive due to a faulty address or recipient information, then the customer undertakes all culpability. We can reship a returned order, but free shipping will not apply and you will be sent an electronic invoice for any reship fees. Reship fees must be paid before your items are reshipped.
SEIZED BY CUSTOMS
Although extremely rare, Customs can seize packages for any reason. Please check with your local Customs authorities as to why your parcel was held up. You may be required to pay a VAT or fee to release the package. Our products comply with all international regulations and there are no known restrictions to import.
We do not ship to PO Boxes.
Rankine’s Remedies shipping and handling policies and procedures have been designed to offer you the fairest, safest, most reliable delivery possible and we appreciate your cooperation.